Reservation questions
- Is there a cancellation fee?
- If you cancel 3 days in advance, there’s no charge. Canceling 2 days prior, is 50% charge, the day before, is a 80% charge, and cancelling on the day is 100% charge.
- What happens in the event of a typhoon comes?
- Considering the safety of customers and staff, all reservations will be canceled. In this case, no cancellation fee will be charged.
- Can small children participate in activities with family?
- Certainly, young children are more than welcome. We also have life jackets available for both kids and adults, which we provide for rides.
- How many days in advance can I make a reservation?
- We take same-day reservations however, during busy times, we might not be able to accommodate walk-ins. Therefore, we recommend making a reservation in advance.
- Can we participate as a group?
- Group customers are very welcome!
We would appreciate it if you could contact us before making a reservation.
Access questions
- Is parking available at Heshikiya Port? Is it paid or free?
- There is free parking available at the port.
- How long does it take from the airport to the port?
- By highway, it will take about an hour and a half to arrive.
For more details, please refer to the Directions/Ferry page or feel free to contact via phone or LINE.
Other questions
- What should I bring?
- For barbecues and sight seeing, there is no need to bring anything.
For swimming and marine sports, all you need are bathing suits, some extra clothes, a towel, soap, and other essentials.
- What payment methods are available?
- The following payment methods are available:
credit cards
(VISA, Master, AMEX, JCB, Diners, DISCOVER, UnionPay),
transportation IC cards
(Suica, PASMO, Kitaca, manaca, ICOCA, SUGOCA, nimoka, HAYAKAKEN, tolca),
QR payments
(d payment / PayPay / auPAY / Jcoin / WeChatPay / Alipay / Kakaopay / EZ-link / Touch’n Go eWallet / Gcash / COIN+).
Other payment options include ApplePay, iD, and QUICPay. - Are there showers (changing rooms) and restrooms on the island?
- There are restrooms and showers available near the beach.
- Is it fine if I am not confident in swimming?
- Even if you are not confident in swimming, you can still participate.
You can enjoy the beach in shallow waters, and we also rent out life jackets.
- This is my first time trying a marine sport. Is that okay?
- Absolutely, we will gently operate the jet ski/boat.
If you’re feeling uncertain, we’ll provide detailed explanations before your participation. Feel free to approach our staff without hesitation.